Forgot your password
Reset sign-in, then recover access to your note content.
In one sentence
Verify your recovery key before choosing a new password. Then sign in again to finish recovering your notes.
With a recovery key
Email reset is only possible if a recovery key is active on your account.
- Request a reset link
On the login screen, click “Forgot password?”. Enter your account’s email address, then click “Send Reset Link”.
- Verify your recovery key
Open the link in the email. On “Recover your notes”, enter your complete key, including rk1_, then click “Verify recovery key”.
- Choose your new password
Once the key is verified, enter your new password twice. It must contain at least 8 characters, including letters and digits. Click “Reset Password”.
- Sign in again to recover your notes
Click “Back to Login” and use your new password. Complete two-factor authentication if enabled to continue recovering your notes.
Keep this tab open until recovery is complete. If you reload or close the page, enter your recovery key again when Notance asks for it.
If you have no recovery key
Without the old password, a recovery key or a session still able to decrypt the notes, support cannot make their content readable. The “Forgot password?” link may appear even if your account has no recovery key configured.
If a device can still read your notes, export them from Settings > Backup and protect this plaintext copy. You can also create a key in Settings > Security with "Generate recovery key". Store it offline, outside Notance.
Only want to stop the payments? You can do this without signing in.