Managing your account and subscription

The Account, Billing, Backup and GDPR tabs in Settings group these tasks.

Writer

Notance offers Writer with monthly or annual billing. The Pricing page presents the offer; Settings > Billing shows the permissions and limits applied to your account. Check the amount and conditions shown before confirming payment.

Trial

The trial lasts 14 days, with no card required and no automatic charge. To keep writing after the trial, you need to subscribe to Writer.

In Settings > Billing, check your status and available actions. When available, “View plans” or “Change plan”, depending on your status, opens the subscription flow. After a confirmed payment, the app may take a moment to reflect the update.

Can no longer sign in? You can stop your subscription without access to the account.

Stop my subscription without signing in →

A reached quota or subscription permissions can block additions, editing and sync. Check the displayed message and Settings > Billing. Free up space using the allowed actions, then check that sync resumes.

• After the 14-day trial without a subscription: your notes remain available for reading and export for 90 days after the trial ends.
• After a paid subscription: cancellation stops renewal. Paid access remains available until the paid period ends, then your notes remain available for reading and export for two years after the last paid period ends.
• These periods apply while you have not deleted your account. An active subscription is required to resume writing.

After the applicable period, the account and its data may be deleted following an email notice sent at least seven days beforehand. Export your notes before deletion and keep your decryption credentials.

1. 1
   Settings > Account

   In the "Change email" section, enter the "New email" and your password (confirmation), then click "Send the code".

2. 2
   Confirm with the code you receive

   A 6-digit code is sent to the new address. Enter it then click "Confirm". The code expires after 15 minutes.

3. 3
   Log back in

   After the change signs you out, sign in again with your new address.

• In Settings > Backup, “Create the ZIP” exports notes as Markdown, one file per note, keeping the folders.
• In Settings > GDPR, “Export” downloads account data and preferences as JSON.

Request account deletion using the form below or email [email protected] from your account address. We may verify that you own the account. Never send your password or recovery key.

Deletion covers your account, notes, files, folders and preferences. Legally required records and necessary security records may be retained. A closure record (email and date) and records needed to follow up incomplete deletion may also be retained. Details are in the privacy policy.

Request deletion of my Notance account

Privacy policy

1. 1
   Export what you want to keep first

   Deletion is final. Create your notes backup beforehand (see above).

2. 2
   Settings > Account · "Danger zone"

   At the very bottom of the Account tab. Enter your password, then type the word "DELETE" to confirm.

3. 3
   Click "Delete permanently"

   Check your exports before confirming. Read the displayed result, as data cleanup may still be in progress.

Deletion has the following effects.

• Deletion immediately closes the account, invalidates its sessions and starts erasing data without waiting for retention periods to expire.
• It also cancels subscriptions. Check the cancellation confirmation; a provider error may require intervention. Contact support if unsure.
• Cleanup of notes, files, folders and preferences may continue after the account closes. It does not delete copies you have exported.